Terms and conditions

TERMS AND CONDITIONS OF USE FOR THE WEBSITE AND E-COMMERCE
TACTIC HEALTH INTERNATIONAL

Welcome to Tactic Health International.

These Terms and Conditions govern the access, browsing, use, and purchasing through the website, digital platforms, applications, technological tools, and electronic channels operated by Tactic Health International LLC and/or its affiliates, related parties, or authorized commercial partners (hereinafter "Tactic Health," "the Company," "we," or "our").
By accessing, browsing, registering, or making purchases through our digital platforms, the user expressly accepts these Terms and Conditions, as well as the other policies, notices, and legal documents published on the website.
If the user does not accept these terms, they must refrain from using Tactic Health International's platforms and services.

1. OPERATOR IDENTIFICATION
TACTIC HEALTH INTERNATIONAL
Company incorporated under the laws of the State of Florida, United States.
Main operation:
• international e-commerce;
• digital commercialization;
• cross-border sales;
• international distribution;
• Commercialization of medical products, medical uniforms, accessories, and related products.
Official channels:
• e-commerce;
• Shopify;
• authorized marketplaces;
• official social media;
• authorized digital channels;
• official WhatsApp Business;
• corporate email.

2. PURPOSE
These Terms regulate:
• access and use of the website;
• purchases made through e-commerce;
• international courier operations;
• use of digital platforms;
• electronic services;
• commercial interaction between Tactic Health and users.

3. LEGAL CAPACITY
The user declares:
• to be of legal age according to applicable law;
• to have the legal capacity to enter into contracts;
• to provide truthful and updated information;
• to use the platforms in accordance with the law.
Tactic Health may restrict, suspend, or cancel accounts when it detects:
• false information;
• suspicious activity;
• fraud;
• impersonation;
• non-compliance with policies;
• reasonable operational risks.

4. NATURE OF THE CROSS-BORDER BUSINESS MODEL
Tactic Health International operates under an international cross-border e-commerce model from the United States to Colombia and other international markets.
Purchases made by users located in Colombia may:
• be subject to customs regulations;
• enter via courier;
• taxes;
• duties;
• customs inspections;
• DIAN validations;
• government controls;
• logistical restrictions;
• variable customs times;
• costs associated with international import.
The user acknowledges and accepts that:
• operations correspond to international purchases;
• certain costs may vary according to applicable regulations;
• Colombian authorities may conduct inspections;
• delivery times may be affected by customs processes;
• certain products may be subject to regulatory restrictions.

5. COMMERCIAL INFORMATION AND AVAILABILITY
Tactic Health aims to provide reasonably clear information related to:
• products;
• references;
• availability;
• colors;
• sizes;
• prices;
• promotions;
• estimated times;
• images;
• commercial descriptions.
Nevertheless:
• certain images may be illustrative;
• colors may vary depending on screens;
• availability may change without prior notice;
• unintentional technological or operational errors may occur.
The publication of products does not constitute an irrevocable obligation to sell.

6. PRICES, TAXES, AND INTERNATIONAL OPERATIONS
Published prices may be expressed in:
• US dollars (USD);
• Colombian pesos (COP);
• or other enabled currencies.
The user acknowledges that:
• certain financial entities may apply conversions;
• exchange rate variations may occur;
• taxes and duties may vary;
• Colombian customs authorities may generate additional charges;
• external costs not controlled by Tactic Health may arise during the import process.
Unless expressly indicated:
• local taxes;
• customs duties;
• nationalization;
• withholdings;
• government charges;
• financial intermediary costs;
• extraordinary logistics costs; may not be included in the initial published price.

7. PAYMENTS AND ANTIFRAUD VALIDATIONS
Tactic Health may use:
• international gateways;
• payment processors;
• antifraud tools;
• automated validations;
• authentication;
• transactional analysis;
• risk monitoring.
The company may:
• reject operations;
• request validations;
• suspend orders;
• cancel transactions;
• limit payment methods; when it detects:
• fraud;
• inconsistencies;
• suspicious activity;
• financial risk;
• non-compliance with internal policies;
• regulatory restrictions;
• potential security breaches.

8. INTERNATIONAL SHIPMENTS AND COURIER
International orders may be transported by:
• courier operators;
• logistics companies;
• international carriers;
• specialized third parties.
Delivery times are estimated and may vary due to:
• customs processes;
• inspections;
• high demand seasons;
• logistical contingencies;
• force majeure;
• regulatory validations;
• operational availability of third parties.
Tactic Health will not be responsible for:
• delays attributable to authorities;
• customs delays;
• government retentions;
• force majeure events;
• errors in information provided by the user;
• regulatory restrictions;
• external logistical unavailability.
The user will be responsible for:
• providing correct information;
• verifying import requirements;
• addressing requests from customs authorities when necessary.

9. RIGHT OF WITHDRAWAL AND PAYMENT REVERSAL
Consumers located in Colombia may exercise, where applicable, the rights recognized by:
• Law 1480 of 2011;
• consumer protection regulation;
• e-commerce regulations;
• applicable financial provisions.
Payment reversal will proceed exclusively in legally established cases.
Certain products may be excluded according to:
• applicable legislation;
• nature of the product;
• sanitary reasons;
• personalization;
• use;
• hygiene;
• security.
Requests must be submitted through the official channels enabled by Tactic Health.

10. INTELLECTUAL PROPERTY
All elements related to:
• trademarks;
• logos;
• designs;
• photographs;
• audiovisual content;
• campaigns;
• software;
• interfaces;
• e-commerce;
• texts;
• images;
• visual identity;
• digital assets; are protected by national and international intellectual property laws.
It is prohibited to:
• copy;
• reproduce;
• modify;
• commercialize;
• distribute;
• use;
• exploit; any content without express prior authorization from Tactic Health.

11. PERMITTED USE OF THE SITE
The user agrees to:
• use the platforms in accordance with the law;
• refrain from engaging in fraudulent activities;
• not compromise systems;
• not perform scraping;
• not use bots;
• not affect the stability of e-commerce;
• not interfere with digital operations;
• not use illegal or offensive content.
Tactic Health may:
• restrict access;
• block accounts;
• cancel orders;
• limit functionalities;
• initiate legal actions; in response to activities that affect:
• platforms;
• consumers;
• commercial integrity;
• digital security;
• corporate reputation.

12. PERSONAL DATA PROTECTION
The processing of personal information will be carried out in accordance with:
• Privacy Policy;
• Personal Data Processing Policy;
• Law 1581 of 2012;
• Decree 1377 of 2013;
• SIC regulation;
• applicable United States regulations;
• reasonable international standards for information protection.
The user authorizes the national and international processing of data in accordance with the purposes informed by the company.

13. ELECTRONIC COMMUNICATIONS
The user authorizes Tactic Health to send:
• operational information;
• confirmations;
• commercial campaigns;
• promotions;
• updates;
• electronic communications; via:
• email;
• WhatsApp;
• SMS;
• push notifications;
• digital tools.
The user may request exclusion from promotional communications according to the mechanisms enabled by the company.

14. LIMITATION OF LIABILITY
Tactic Health does not guarantee:
• permanent availability;
• absolute absence of errors;
• uninterrupted operation;
• total absence of technological breaches.
The company will not be responsible for:
• third-party failures;
• technological interruptions;
• cyber attacks;
• force majeure;
• errors of logistics operators;
• government restrictions;
• events beyond reasonable control;
• indirect or consequential damages.

15. MODIFICATIONS
Tactic Health may:
• modify;
• update;
• supplement;
• adjust; these Terms and Conditions at any time.
Modifications will become effective upon their publication on the website.

16. APPLICABLE LAW
Tactic Health's operations may be simultaneously subject to:
• Florida State law;
• federal regulations of the United States;
• international e-commerce rules;
• Colombian consumer regulations;
• customs regulations;
• financial regulations;
• data protection legislation;
• cross-border trade provisions.

17. DISPUTE RESOLUTION
Disputes related to international operations may be resolved through:
• direct negotiation;
• alternative dispute resolution mechanisms;
• competent jurisdiction according to applicable law;
• arbitration when appropriate.
Without prejudice to inalienable consumer rights recognized by applicable Colombian law.

18. CONTACT
Official customer service channels:
• official e-commerce;
• corporate email;
• official WhatsApp Business;
• digital forms;
• customer service channels published on the website.

TACTIC HEALTH INTERNATIONAL LLC
All rights reserved.