I WANT TO TRACK MY ORDER
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To check the status of your order, you can go to the “Track my Order” section or click here.
To validate, you must enter: Your international tracking number; Once your order has been dispatched, Tactic Health International will send you an electronic notification with the corresponding tracking information, so you can monitor the status and traceability of your shipment in real time.
CAN I MODIFY OR CANCEL MY ORDER AFTER PURCHASE?
With the aim of ensuring agile processing and efficient dispatch times, orders placed with Tactic Health International automatically enter our logistics and preparation process once they are confirmed.
For this reason, after an order has been placed, we cannot make modifications, changes, or cancellations to the order.
However, customers may consult our policies regarding: returns; exchanges; refunds; right of withdrawal; through the corresponding section available on our website.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR DEFECTIVE ITEM?
In the event that the customer receives an incorrect, incomplete, or apparently defective product upon delivery, they may contact Tactic Health International's customer service team through our official support channels.
To properly process the request, the customer must provide:
order number; a brief description of the issue; clear photographs of the product received; visible evidence of the defect or inconsistency; and, if possible, images of internal labels and references.
The information provided will allow Tactic Health International to perform the necessary validations and investigate the cause of the reported issue.
Once the case has been validated, and if the request is deemed appropriate in accordance with our policies and applicable law, the company may: replace the product; exchange it for a different item; issue a credit balance; or manage the corresponding commercial solution.
SHIPPING
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
Tactic Health International endeavors to process and dispatch orders as quickly as operationally possible.
Most orders are prepared for dispatch within an estimated 24 business hours after payment confirmation.
HOW ARE SHIPPING AND HANDLING FEES CALCULATED?
Tactic Health International's shipping and handling fees are calculated automatically during checkout and may vary depending on different operational and logistical factors, including: shipping destination; order weight and volume; number of products; selected shipping method; product type; active promotions; logistical restrictions; courier costs; and applicable customs conditions.
Because Tactic Health International operates under an international e-commerce model from the United States to Colombia and other international destinations, certain orders may be subject to: customs validations; taxes; duties; government charges; international logistics fees; or additional costs defined by competent authorities or external carriers.
The fees visible at the time of checkout correspond to the estimated and applicable values based on the information provided by the customer during the purchase process.
WILL TAX BE ADDED TO MY PURCHASE?
Tactic Health International ships internationally from the United States to Colombia through authorized courier operators.
In accordance with current Colombian customs regulations for courier imports, purchases with a declared value of less than USD $200 may enter the country exempt from tariffs, provided they meet the conditions established by applicable regulations.
However, when the declared value of the purchase exceeds USD $200, the shipment may be subject to the collection of: import VAT; customs duties; and other taxes or charges defined by the competent authorities.
Generally: the tariff is calculated on the declared value of the merchandise; subsequently, VAT is calculated on the sum of the product value, the tariff, and certain costs associated with the import process, in accordance with applicable Colombian legislation.
Final values may vary depending on: the product's tariff classification; current regulations; DIAN criteria; logistics costs; and validations carried out by Colombian customs authorities.
Tactic Health International does not control tax or customs decisions issued by governmental authorities, therefore the customer will be responsible for assuming the taxes, duties, or import charges applicable to their international purchase.
RETURNS
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All our return policies can be consulted here
