Warranty and Returns Policy
At Tactic Health International, we want to provide you with the best shopping experience. Therefore, we invite you to carefully read our exchange, return, warranty, and refund policies before placing your order.
EXCHANGES AND RETURNS DUE TO SIZE, COLOR, OR STYLE
EXCHANGES DUE TO SIZE, COLOR, OR STYLE
To make an exchange due to size, color, or style, RETURN the product you wish to exchange and then place a new order with the desired items.
RETURNS DUE TO SIZE, COLOR, OR STYLE
If you wish to make a return due to size, color, or style, please consider the following conditions:
Requests must be made within a maximum of 30 calendar days from the purchase date.
The product must be:
• Clean
• Unused
• Unwashed
• In perfect condition
• With original tags
• Seams must be in perfect condition with no stitch dilation, meaning they must not have been subjected to expansion force due to over-tightening on the user's body.
No exchanges or returns apply to the following products:
• Embroidered
• Personalized or Modified
• Previously used or with any type of damage
• Sale items
We reserve the right to reject used or damaged merchandise.
Due to the nature of international purchases, shipping costs associated with returns must be covered by the customer.
HOW TO PROCESS A RETURN?
To start the process, you must submit a return request through our channels click here to access or write to us at: servicioalciente@tacticinternational.com, indicating:
• Order number.
• Product reference.
• Reason for the exchange request.
Our team will validate the information and provide you with the corresponding instructions to return the product to our warehouse in the United States.
Remember that the garment(s) must arrive in the previously mentioned conditions.
REFUND
Once we receive the product at our United States warehouse and verify that it meets optimal physical conditions and our policies, we will proceed with the corresponding refund.
Please note that:
• The refund will be issued to the same payment method used for the purchase.
• The timeframes for money to be returned may vary depending on the bank or payment platform.
• Shipping costs are not refundable.
• If your purchase order was over US$200, customs duties and fees generated will not be refundable.
EXCHANGES AND RETURNS UNDER WARRANTY
At Tactic Health International, we strive to offer high-quality products. Therefore, we guarantee that each of our garments is delivered in optimal condition and free of manufacturing defects.
If you receive a product with any issue attributable to manufacturing, you may request a review to process the corresponding return.
EXCHANGE UNDER WARRANTY
To make an exchange under warranty, submit a RETURN request according to the following instructions and proceed to place a new order for the desired items.
RETURN UNDER WARRANTY
If you wish to make a return under warranty, please consider the following conditions:
For the warranty to be valid, the product must be reported within a maximum of 30 calendar days from the purchase date.
CRITERIA FOR APPROVING WARRANTY EXCHANGES:
• Color transfer.
• Premature color deterioration.
• Manufacturing defects in the fabric and pilling.
Tactic Health International reserves the right to reject warranty requests for products that show damage from mishandling or alterations after delivery.
Products not eligible for warranty:
• Damage due to failure to follow washing recommendations.
• Accidents such as cuts, scrapes, spills of bleaching or abrasive liquids.
• Wear and tear from use.
• Tearing or pilling due to continuous rubbing or friction with rough surfaces, rips, holes, tears, burns, fraying, and generally any damage caused by the user.
HOW TO REQUEST A WARRANTY RETURN?
If your product meets the described conditions, you must submit a return request through our channels click here to access or write to us at servicioalcliente@tacticinternational.com
Indicating:
• Order number.
• Product reference.
• Description of the issue presented.
• Product photographs.
Our team will validate the information and provide you with the corresponding instructions for product return and subsequent refund.
SHIPPING COSTS
In cases approved under warranty attributable to manufacturing defects, Tactic Health International will cover the costs associated with the product return process.
REFUND
• The refund will be issued to the same payment method used for the purchase.
• The timeframes for money to be returned may vary depending on the bank or payment platform.
• Once we receive and inspect the returned products, we will send a confirmation to the registered email address informing you of the status of the process.
If you have any questions, our customer service team will be available to assist you.
